Client Relations Assistant
Gardens of the Sun
- Denpasar, Bali
- Rp. 4,000,000-5,000,000 per month
- Permanent
- Full-time
- Help our clients with any questions they have, whether via email, Etsy, Whatsapp or social media
- Respond to reviews and follow up as needed
- Manage returns, track complaints and follow up accordingly
- Respond to client tickets and live chat
- Support any special sale events
- Help to develop the client support team by sharing insights, contributing to blog posts, coming up with solutions and discussing best practices
- Feel satisfied when you get to help others and enjoy making things easier for our clients and team. You delight in going over-the-top to make people happy, and always over-deliver
- Are to the point and clear in your communication. Writing comes easily to you and you have excellent verbal and written communication skills in English
- Have genuine interest in people and their needs, and you're not afraid to support your team members
- Get the details right — you don’t half-ass anything or let little things slip through the cracks
- Love creating an experience so good with clients so impressed, that they will tell their friends for years to come, and keep coming back
- Nail the delicate balance between sales and service
- Can think out of the box and love to find effective solutions to resolve complex customer service challenges that leave everyone happier
- Are a great listener who is more concerned with needs and accepting responsibility than assigning blame or finding out who is right
- Are pro-active and a quick learner, interested in learning more about jewelry and gemstones
- Always double check your writing for spelling and grammatical errors and you can bring our brand’s unique, playful voice into the conversation
- Don’t have the writing skills of a native English speaker
- Can’t communicate in a conversational tone
- Can’t take constructive feedback and criticism on your writing
- Rely largely on ChatGPT to do the writing for you
- Don't have the ability to work independently without constant direction
- Aren’t based in Bali
- Aren’t looking for a long-term position
- Are looking for a fully remote position
- Flexible working hours
- Opportunities for part-time or remote work after probation period
- You’ll be working from our lush and green Bali studio in a collaborative, young and fun-loving team
- Employee discounts
- No dress code
- 20 days of annual leave, on top of national holidays
- An equal opportunity environment that encourages you to learn and grow