NOC Senior Manager

Batam, Riau Islands
Permanent
Full-time

1 month ago

About us:One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team. What you'll do:The Batam Network Operations Centre (NOC) is responsible for ensuring the availability of Viasat services, particularly BGAN, L-band lease services, Inmarsat-C, and Value-Added Services.The NOC Manager leads and supervises the 24/7 Batam NOC Controller Team, ensuring optimal team performance through coaching and development. The role involves managing operations, coordinating incident response, supporting continuity through roster management, and ensuring quality and performance standards. The day-to-day:

Lead, manage, and motivate the Batam NOC team to ensure effective operations
Meet or exceed service availability targets
Support incident response and service restoration in case of degradation or outages
Produce and review incident reports and supervise tickets
Coordinate maintenance, operations, and training activities
Facilitate satellite outage rehearsals with relevant teams
Provide detailed performance and operational reports
Integrate new business services and tools into the NOC
Present weekly NOC incident briefings to senior management
Drive onboarding of new services and products
Collaborate with engineering and customer operations teams
Conduct regular performance reviews and develop training plans
Set individual targets aligned with business priorities
Chair meetings and maintain action item follow-ups
Maintain accurate procedures, documentation, and contact records
Identify and implement continuous improvement and automation opportunities
Plan resources and manage the 24/7 roster
Approve monthly time sheets and manage leave/training scheduling

What you'll need:

Bachelor's degree in Electronics, Telecommunications, IT, or a related field
Minimum of 3 years of experience in the same or similar role, involving team leadership and 24/7 NOC operations
Fluent in English with effective verbal and written communication skills
Proven leadership and operational management experience
Ability to lead through change in a dynamic environment
Solid understanding of ITIL framework
Strong understanding of DevOps operating model principles and workflows; hands-on experience with DevOps environments is preferred
Strong interpersonal, coaching, and analytical skills
Structured and decisive under pressure
Customer-focused approach
Ability to work both independently and collaboratively
High integrity, respectful, and patient

What will help you on the job:

Experience with network monitoring tools and Viasat products
Knowledge of RF, IP switching and routing (CCNA or higher preferred)
Familiarity with operating systems (Unix, Linux, Juniper, Cisco, VMS, MS)
Experience with scripting languages such as Python, Bash, or PowerShell to automate tasks and improve operational efficiency
An English TOEFL certificate with a minimum score of 550 (PBT) or an equivalent qualification is a plus

Special Working conditions:

Required to be on-call as Duty Manager
Handle operational information with confidentiality
Must be flexible and willing to travel internationally for job-related purposes and to work abroad for short durations when required

EEO statement:Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click .

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