Description:Responsible for overseeing all hotel IT systems and infrastructure, ensuring smooth daily operations, system security, and effective technology support for both front and back office. The IT Manager leads system improvements, manages vendors, ensures compliance, and supports all departments with reliable and innovative technology solutions.Qualifications:Provide technical support for both computer and mobile end-users, ensuring prompt assistance to all colleagues for smooth daily operations across the hotel.Collaborate with multiple departments to ensure seamless setup and delivery of IT and technological resources for all property events, including meetings, conferences, and guest-related functions.Stay updated on emerging technologies and proactively work with hotel leadership to recommend, design, and implement innovative, cost-effective IT solutions that align with operational needs and guest expectations.Ensure full PCI compliance, maintaining secure systems in accordance with Hyatt’s global standards and local regulatory requirements.Maintain and monitor all IT systems, ensuring functionality, performance, and reliability to support a luxury hospitality environment.Coordinate and supervise external vendors for hardware, software, or service-related needs, acting as the key point of contact for third-party support.Align IT operations with business strategies, partnering with the Executive Committee and other leaders to support hotel goals through technology.Conduct hands-on technical tasks, including server and network equipment setup, cable management, user account management, system training, and ensuring devices are domain-compliant and secure.