Customer Service / Order Management Executive - Steel company
- Jakarta
- Permanent
- Full-time
- Handle end-to-end sales administration, including Sales Contracts, Purchase Orders, and Shipping Documents
- Manage import documentation and custom clearance processes, ensuring compliance with Indonesian regulations (including import permit for Steel)
- Coordinate with warehouse and logistics teams to monitor inventory, delivery schedules, and ensure timely order fulfillment
- Liaise with customers regarding order status, delivery arrangements, and after-sales support
- Maintain accurate records of sales transactions, shipments, and regulatory documentation
- Assist the Sales team in preparing sales reports, forecasts, and pipeline updates
- Work closely with external stakeholders (freight forwarders, customs brokers, government authorities) to ensure efficient import and delivery processes
- Support compliance with company policies, trade regulations, and industry standards
- Bachelor's degree in Business, Supply Chain, International Trade, or related field
- Minimum 3 years of experience in sales administration, import/export, or logistics coordination (experience in steel industry is a plus)
- Familiar with customs clearance procedures and import regulations, especially SPI Besi & Baja
- Hands-on experience with SAP B1 or other ERP systems preferred
- Strong organizational skills with attention to detail and accuracy
- Good communication and coordination skills with both internal and external stakeholders
- Proficiency in Microsoft Office (Excel, Word, PowerPoint)
- Ability to communicate in Bahasa Indonesia and English (spoken and written)
- An opportunity to work in a multinational company
- A supportive and collaborative work environment that values professional growth