Researcher

Aleph Labs

Jakarta
Permanent
Full-time

21 days ago

At Aleph, we design human experiences by asking the right questions. Here, you’d find a curious breed of creative engineers spread across the globe, specializing in craft, strategy, and technology. With a keen ear to the ground, we turn big dreams into user-first digital solutions by design. Through rigorous prototyping, close collaboration, and responsive engineering, we commit to creating a future that leaves our craft, community, and clients better than before.We’re looking for a skilled and curious Product & UX Researcher to join our team and support the revamp of a major banking platform. You’ll be embedded in a cross-functional project squad alongside UI/UX Designers and the client’s Product and Business teams. Your role is to uncover user needs, pain points, and opportunities — and to champion those insights to shape the next generation of banking experiences.As the team’s Researcher, you will own the end-to-end research process and help guide both product and design decisions. You’ll also contribute to defining post-launch success metrics to ensure the solutions we create have measurable impact.Here are your key responsibilities:

Collaborate with the internal project squad and the client’s stakeholders to define research goals and select the most effective approaches (interviews, FGDs, participatory design, usability testing, surveys, A/B testing, data analysis, etc).
Translate business questions into focused research plans and activities that generate actionable insights.
Lead end-to-end research: plan, recruit, conduct, analyze, and report — including managing research operations for the project.
Present findings in clear, structured, and compelling formats (e.g., report documents, insight decks, or synthesis frameworks).
Act as a user advocate in design discussions, participating in ideation and helping shape the UX.
Co-define product success metrics and performance indicators with the team; help build a framework for ongoing tracking and optimization.
Ensure all research activities adhere to ethical and legal standards, especially around handling sensitive customer and financial data.

This role is ideal for you who possess:

At least 2 - 3 years of full-time experience in UX or product research, ideally in client-facing roles or in complex digital environments such as banking, fintech, or other regulated domains.
Proven ability to run both qualitative and quantitative research independently and collaboratively : from planning, recruiting, conducting, analyzing, reporting, and managing research operations for the project.
Strong communication and storytelling skills, both in written and verbal formats, able to distill findings and influence both internal and external stakeholders.
Ability to operate several research tools (e.g., Maze, UsabilityHub), analytics platforms (e.g., Google Analytics, Hotjar, Amplitude), and data analysis tools (e.g., SPSS, R).
Comfortable interpreting data from BI tools and product analytics dashboards; familiar with product and UX performance metrics.
Experienced in facilitating ideation or co-creation workshops using several product frameworks (e.g. JTBD, Value Proposition Canvas, Opportunity Mapping)
Self-driven, detail-oriented, and passionate about high-quality research and meaningful outcomes.
Adaptable and resilient, able to work within tight timelines, shifting requirements, and complex stakeholder environments.

Entry Level / Junior, Apprentice Media and Creatives Creative Digital Agency 4 openings Bachelor's degree graduateALEPH PROFILE:Hello, we noticed you taking a peek.It all started on a stormy day in May 2006. There was rain, there was thunder, there was lightning, and there was Aleph.Aleph is a striking group of craftsmen specialised in strategy, design and technology. We work together to plan, write and produce internet, mobile, and desktop solutions for the most daring set of clients. Bold clients who see the future of user-centric experience and engage Aleph as their rocket fuel.ALEPH CULTURE:We’ve grown from a garage operation to a staff strength of 300 and growing across Singapore, Indonesia, Malaysia, Vietnam and Thailand; but we still maintain a boutique company feel and culture within each local market. This is what bonds us and yet frees us enough to apply our unique talents, to deliver functional and flexible solutions, to dream big and to make it happen within this part of the world.First discovered in 2006 the Alephian is a rare species. As a highly collaborative species, the Alephian loves to gather together and exercise great creativity to accomplish large difficult projects for its counter part in the natural hierarchy: “the client”.The Alephian’s natural habitat is in the mobile and internet space where its nimble fingers and outstanding control of Wacom pens creates beautiful websites, apps, and campaigns.A peculiar characteristic is the Alephian ability to communicate relevant information consistently. This is highlighted by a Friday morning tradition where they gather around food and exchange knowledge. This appears to be an effort to become a better group of species.When not at work, Alephians can be found enjoying Southeast Asia’s beautiful resorts and beaches, planning a theme party or cycling together. And if you ever walk by, put your hand up. Alephians love giving high fives.

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