Billing Manager

• Be the PIC for all billing operations and make it run like clockwork
• Be the PIC for all billing escalations and provide resolution to internal and external clients
• Identify process gaps and areas of improvement, and make an action plan to achieve those goals including discussion with the product team to make new solutions as required
• Work closely with accounting, account management, onboarding, and support teams to manage & serve our client base
• Provide feedback, create documentation, and help train other teams to provide first support to clients
• Answer client queries

• Bachelor's degree with outstanding academic records
• Min. 2 years of working experience as Billing Analyst or Manager and overall work experience of at least 4 years
• Excellent command of English both verbal and written - English is main language used in the company and with clients/partners
• Comfortable with spreadsheets/formulas
• Putting yourself in the shoes of the customer comes naturally to you
• Able to work independently in a fast-paced, demanding environment
• Can focus on multiple tasks, and remain attentive to detail. Customer-obsessed would be great!
• Able to work in a team with dynamic and constantly changing team structures and responsibilities
• Willing to learn and grow with the company - we're growing fast!

• Have a solid track record in a tech company analyzing data sets and making inferences and conclusions
• Able to communicate clearly to customers and internal stakeholders and execute SOPs
• Able to understand basic technical terms on a “business level” (e.g. the term's API's, Query, Webhook) are frequently used between internal teams.
• Understanding of how to make/receive a transfer as a consumer
• Understanding of how credit products work (Credit cards or loans) as a consumer
• Ability to code/low code (SQL, Python, VBA) is a plus, but not mandatory.

Aspire Financial Technologies