SPA Manager

• Oversee daily spa operations, ensuring smooth workflow.
• Maintain high hygiene and safety standards (sanitization, equipment checks).
• Manage appointment scheduling and optimize therapist schedules.
• Ensure compliance with health, safety, and licensing regulations.
• Recruit, train, and supervise therapists, receptionists, and support staff.
• Conduct performance reviews and provide coaching.
• Ensure exceptional guest service and handle complaints professionally.
• Gather customer feedback and implement improvements.
• Drive spa revenue through upselling treatments and packages.
• Develop promotional campaigns (seasonal offers, partnerships with hotels).
• Monitor financial performance (expenses, profits, payroll).
• Collaborate with hotels, or corporate clients for partnerships.
• Stay updated on industry trends (new treatments, wellness tech).

• 2-3 years of experience in spa operations, preferably in a supervisory or managerial role.
• Background in massage, or wellness services.
• Experience in customer service, sales
• Leadership & Team Management – Ability to train, motivate, and supervise staff.
• Customer Service Excellence – Ensuring guest satisfaction and handling complaints.
• Business & Financial Acumen – Budgeting, sales strategies, and revenue management.
• Spa Operations Knowledge – Understanding treatments, hygiene standards, and equipment.
• Marketing & Promotion – Driving bookings through promotions, social media, and partnerships.
• Problem-Solving & Stress Management – Handling operational challenges calmly.

Kalibrr