Tenant Relation

• Recording every incoming reservation, analyzing unit availability, and preparing units to be ready and inspected.
• Collaborating with the Housekeeping Coordinator to monitor all housekeeping work on units (Room Inspection).
• Responding to, analyzing, negotiating, and following up on complaints and requests from both Service Apartment units and Expat & Executive units.
• Following up with relevant departments and Building Management to ensure tenant complaints are fully resolved.
• Preparing monthly data reports including: In-House Guest, Room Map, Complaints, and Guest Satisfaction — ensuring data is valid and accurate.
• Reviewing database records and documents related to the tenants of the company’s units.
• Maintaining and caring for company assets.

• Welcoming guests at the lobby and greeting them.
• Escorting guests to their unit for the In-Room Check-In process.
• Requesting a copy of the guest’s ID or passport for documentation purposes.
• Providing a detailed explanation of the Inventory List and all equipment available in the unit.

• General Room Check: includes recording any damages or missing room facilities and ensuring whether any guest belongings are left behind, to be documented in the Lost & Found Form and immediately reported to the Housekeeping Coordinator or Tenant Relations.
• Requesting the guest’s signature on the Room Inventory List during the check-out process and ensuring all inventory items are complete and match the original setup.

• Collaborating with GA and B&F CBS.
• Coordinating with other relevant divisions or designated PICs (Persons in Charge).

Sinar Mas