Field Service Engineer
BD
- Jakarta
- Permanent
- Full-time
- Undertake product repair and installation on client premises.
- Provide training and technical advice to clients on instrument use, by telephone or in person.
- Investigate difficulties and solve faults arising from operation or utilization, either by telephone or on customer premises, and seek advice from Regional Service Engineer on unresolved fault and problematic instrument.
- Rectify problems, suggest solutions or arrange for repairs to be made.
- Provide important link between customers and sales/marketing.
- Monitor repairs in terms of the organization’s service/warranty cover, and make suggestions as to product improvements.
- Recommend needs of spare parts, assists with monitoring requirements and keeping proper customer records.
- Carry out planned maintenance calls.
- Degree/Diploma in Medical Engineering or related science
- 3 year experience in Medical Devices business or related industry
- Having strong IT background, experienced setting up LIS connectivity, etc.
- Willing to travel domestically (50%)