Japanese Guest Relations Officer (Expatriate) | AYANA BALI

AYANA

  • Bali
  • Permanent
  • Full-time
  • 24 days ago
Job Description:Join our team and be part of the continued success of Bali's largest integrated resort.We offer an exciting career opportunity for an individual with the following details:Summary of Responsibilities:
  • Review arrival lists to welcome guests
  • Attend to special guests (e.g. VIPs) and answer their inquiries
  • Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
  • Provide information about amenities, area and venues and promote services
  • Anticipate guest needs and build rapport with customers
  • Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
  • Address customer complaints and escalate to Guest Relations Manager when needed
  • Ensure compliance with health and quality standards
Requirements:
  • Only for Japanese Expatriate
  • Minimum 2 years experience in the same position or related fields in the hospitality industry
  • Eloquent in English communication in both written and spoken
  • Experience in operating Hotel system is an advantage
  • Diploma in Rooms Division, Hotel Management, or other relevant fields. Bachelor's degree is desirable

AYANA