Customer Service - Coordinator

Semarang, Central Java
Permanent
Full-time

16 days ago

Job Category: Customer ServiceJob Description:Roles and ResponsibilitiesWork closely with internal department and provide service support to customers and stockistAssist Management to retain / attract new customers and ensure that sales / stockist achieve their budgeted sales / profit targets set.To ensure the following are done (local sales)Documents / records are properly updated and filed (invoices, DN, CN, Sales Tax (CJ5 & exemption), quotation, complaint report, field report, customer configuration report, and correspondence).No over stocking of finished goods (FG) especially for special colors / product to minimize dead stock by coordinating with Product PlannerMonitoring of FG inventory to ensure sufficient supply of goods to customer at all times before replenishment by liasing with customers / stockists and our Product PlannerReduce repetition of FG request to production for the same product & liasing with Product PlannerKnowledge of any discontinuation of FG due to end of project,info to be passed on to related department for further actionsMonitoring of all deliveries to customers on time by liasing with Logistics & ProductionMonitoring of any complaint login and follow upsAssist in marketing strategy like exhibitions,trade fairs,technical sales, seminars,visiting customers / stockist etc..New customers,ensure credit and repayment terms are set and Credit Application Form daily filed and approved before filingStrict monitoring of Debtors control to ensure all credit and repayment terms are adheredReminders are duly sent out and legal actions taken against bad defaultersCollections are closely monitored to achieve monthly projected collectionsTo achieve departmental and company level KPI at all timesProduct rationalization info is duly passed to sales coordinators / Product Planner on affected finished goodsEnsure all procedures comply with existing ISO standards and records updatedResponsibilities:Widen knowledge of products and its applications and keep updated on new productsPreparation of quotation for FG productsWork closely and coordinating with sales coordinators and Product PlannerMonitoring of sample requisition from customers / stockist and its conversion into salesMonitoring of profit margins especially due to instability of solvent prices or increased in raw materialsCoordinating with sales coordinator on local sales and sales to Vietnam,Sabah,Sarawak and Singapore marketsPreparing and monitoring of Sales Performance Reports detailing the achievement of budgetsAttending Sales and Management Meeting raising regarding to Sales and Customer ServiceAssist in the stock take at company levelAny other responsibilities that the management may assign to you from time to timeAny responsibilities assigned to him / her by his / her superior which is related to his / her work scope in Quality, Environmental, Health and Safety Management System.Qualifications:Education: SMA & aboveAt least more than 2 years of related Customer Service or in MarketingComputer literate and interpersonal communicationAbout Us:At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:Life … with rewards, benefits and the flexibility to enhance your health and well-being
Career … with opportunities to learn, develop new skills and grow your contribution
Connection … with an inclusive team and commitment to our own and broader communities
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