Telephone Operator

Jakarta
Permanent
Full-time

7 days ago

Company DescriptionA global luxury brand with hospitality at its heart, Raffles Hotels & Resorts encompasses 20 ultra luxury hotels and resorts in key international destinations, some with additional branded private residences. Four further hotel properties will open under the Raffles brand in 2024-25. Named after the pioneering British founder of Singapore, Sir Stamford Raffles, the Raffles brand is synonymous with the elegant British etiquette, effortless glamour and sophistication of an earlier era, while bringing a sensibility that is in tune with the lives of our well-travelled guests - at once a vibrant heart and a tranquil haven.At Raffles our service style is warm, personalised and gracious, with a legendary spirit of generosity embodied by our signature Raffles Butlers. We have led the way in creating hotel interiors that are art museums in their own right; we are fertile ground for creativity in the culinary arts, attracting leading chefs; and we work with expert practitioners and specialist partners to create next-generation wellness experiences. We have always sought to preserve both cultural and natural heritage, employing historians, marine biologists and art curators within the properties, to underline an experience that is truly authentic.At Raffles, visitors arrive as guests, leave as friends and return as family. Along the way they will discover a place to celebrate, adventure, exchange ideas and be inspired; and a new meaning of luxury that touches the emotions as elegantly as the Raffles name itself.Raffles Jakarta is strategically located in the heart of the Kuningan district within Jakarta's Golden Triangle. It is an art-filled oasis that elegantly blends history, culture, and luxury. The hotel is more than just a place to stay; it's a meeting point for art and ideas, business and leisure, glamour and fashion. Connected to Lotte Shopping Avenue and the Ciputra Artpreneur Centre, home to The Hendra Gunawan Museum, and a 1,200-seat Broadway Musical Theatre, our location is ideal for both local and international guests, offering convenience and a wealth of cultural experiences. The hotel offers exceptional facilities, including the serene Raffles Spa, a tranquil outdoor pool, versatile meeting spaces, and a state-of-the-art fitness centre, providing luxury and comfort.At Raffles Jakarta, we pride ourselves on our dedicated team, who excel in delivering exceptional service and attention to detail. Founded by Dr. (HC) Ir. Ciputra, our hotel brings the legacy of renowned Indonesian artist Hendra Gunawan to life through our magnificent interiors. We are deeply committed to sustainability and community engagement, striving to minimize our environmental impact and actively support the local community. By choosing Raffles Jakarta, you do not just work at a luxury hotel but also support a hotel that cares about the local community.By joining our team, you will join a community that values excellence, creativity, and sustainability. Embark on a rewarding career journey with Raffles Jakarta and contribute to our art, history, and luxury legacy.Job DescriptionTelephone Operator serves as the primary point of contact between the hotel and its guests through telephone communication. The Telephone Operator plays a crucial role in delivering exceptional guest service by efficiently handling incoming and outgoing calls, assisting guests with inquiries, and providing necessary information about the hotel's amenities and services. With a warm and courteous demeanor, they ensure that every guest's call is attended to promptly and professionally, leaving a lasting positive impression. They act as a vital link in maintaining seamless communication within the hotel, offering personalized assistance, and enhancing the overall guest experience, thereby upholding the hotel's reputation for luxury and excellence within the international chain.Qualifications

Education: Candidates should have a minimum of high school diploma or equivalent.
Language Proficiency: Proficiency in English and Indonesian language, fluency in another language will be beneficial.
Communication Skills: Excellent verbal communication skills and the ability to articulate information clearly and professionally.
Guest Service Experience: Prior experience in a guest service role, preferably in a hotel or hospitality setting, to understand guest needs and provide personalized service.
Telephone Etiquette: Knowledge of proper telephone etiquette, including active listening and effective telephone communication.
Computer Literacy: Basic computer skills to navigate hotel systems, record calls, and access guest information efficiently.
Calm Under Pressure: Ability to remain calm and composed in high-pressure situations, such as managing multiple calls or handling emergency situations.

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