NIGHT AUDITOR
- Indonesia
- Permanent
- Full-time
- Balance daily transactions and prepare overnight reports with precision and accuracy
- Verify and reconcile guest accounts, ensuring all charges are correctly posted
- Provide exceptional customer service during check-in, check-out, and throughout the night shift
- Assist guests with inquiries and resolve issues promptly and professionally
- Maintain a safe and secure environment for both guests and employees
- Follow and complete the Night Audit checklist to ensure all required tasks are accomplished
- Collaborate with other departments to address any discrepancies or concerns
- Generate and distribute various financial and operational reports
- Support the front desk team with administrative tasks as needed
- Previous experience as a Night Auditor or in a similar role (essential)
- Proficiency in Excel and Opera Cloud
- Strong analytical skills with meticulous attention to detail
- Ability to uphold security and confidentiality procedures
- Guest-centric mindset with excellent customer service skills
- Adaptability to work in a fast-paced environment, work overnight shifts on a rotating schedule
- Strong communication skills, both verbal and written
- Basic accounting knowledge
- Problem-solving abilities and critical thinking skills
- High school diploma or equivalent (preferred)
- Fluency in English and Bahasa Indonesia
- Employee benefit card offering discounted rates at Accor hotels worldwide.
- Develop your talent through Accor's learning programs.
- Opportunity to grow within your property and across the world!
- Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.