Reservation Agent
- Indonesia
- Permanent
- Full-time
- Deliver professional and efficient customer service to all guests
- Manage incoming calls, emails, and online reservation requests with utmost professionalism
- Optimize revenue through strategic recommendation of additional services and amenities
- Provide comprehensive information about our property, facilities, and accommodate special requests
- Ensure accurate processing of reservations, including correct recording of all guest details and preferences
- Coordinate with other departments to fulfill guest requests and address any concerns
- Maintain current knowledge of promotions, rates, and availability to provide precise information
- Demonstrate thorough understanding of the property's policies, procedures, and services
- Address guest inquiries and complaints promptly and professionally
- Contribute to the achievement of team objectives and uphold high standards of service
- At least 1 year experience in the same field at the hospitality industry.
- Fluency in English; additional language (Mandarin, Japan, Korea, French) skills are a plus
- Exceptional customer service skills with a guest-focused personality
- Excellent verbal and written communication abilities
- Strong attention to detail and organizational skills
- Proficiency in reservation systems and basic computer applications
- Ability to multi-task and work efficiently in a fast-paced environment
- Team player with a positive attitude and willingness to learn
- Employee benefit card offering discounted rates at Accor hotels worldwide.
- Develop your talent through Accor's learning programs.
- Opportunity to grow within your property and across the world!
- Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.