Job Description:AYANA Hospitality is a luxury hospitality company seeking a Guest Experience Officer (BOAT) for our AYANA Komodo resort. The successful candidate will be a highly motivated and energetic team player who is passionate about delivering exceptional customer service. The Guest Experience Officer is responsible for providing guests with a warm welcome and ensuring their stay is comfortable and enjoyable.Responsibilities
Greet passengers/guests during boarding and disembarking, provide orientation and answer queries regarding boat facilities, safety, and itinerary.
Coordinate with crew, kitchen, and service staff to meet guest needs (e.g. food, drinks, activities), assist in organizing special requests, events, or celebrations on board.
Make clear and professional announcements regarding schedules, stops, or activities, handle multilingual communication if required.
Gather guest feedback and report issues to management, assist in improving service quality and guest satisfaction for future trips
Boat upselling through a pre-arrival email, at check-in, and during breakfast, lunch, or dinner service.
Requirements:
A Bachelor's degree in Hospitality Management or a related field, demonstrating a solid educational foundation in service and operations.
1 year of proven experience in the hospitality industry, preferably in guest-facing or service-focused roles.
Exceptional interpersonal and communication skills, with the ability to engage effectively with guests, colleagues, and cross-functional teams.
Highly organized with strong attention to detail; capable of multitasking and managing priorities in a dynamic environment.
Proficient in Microsoft Office and hotel management systems, with a strong commitment to delivering outstanding customer service and guest satisfaction.
