Customer Onboarding Staff

OttoDigital Group

South Jakarta
Permanent
Full-time

27 days ago

Support account registration for MSME bank accounts through our system (Rose)
Perform data quality checks (QC) for merchant onboarding
Upload and manage Modern Merchant partnership documents
Schedule and send merchant reports
Activate and deactivate business portal access for partners and internal teams
Assist in KYC data collection and verification for all partners (Maker & Checker roles)
Process data update requests (e.g., name, address, ID number, phone number)
Handle special cases such as ID max issues, missing data images, and failed CIF merges
Manage whitelist requests for employee or partner registration, updates, and deactivation
Respond to customer issues via email and WhatsApp

Minimum 1 year of experience in onboarding and KYC, preferably in banking, fintech, or e-commerce
Minimum education: Diploma (D3)
Willing to work in shifts
Proficient in Microsoft Office or spreadsheets
Detail-oriented and organized in handling admin tasks and reports
Strong customer service mindset
Good communication skills

Entry Level / Junior, Apprentice Customer Service Information Technology / IT 1 opening Bachelor's degree graduateOttoDigital is part of Salim Group Digital Ecosystem (Financial Technology) - aims to empower “the underserved” and “the unbanked” population through integrated implementation of the Group digital payment ecosystem. We are digital platform and solution to businesses and enterprises, enabling various digital transactions on their services to better serve consumers.

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