CX and Business Transformation

Jakarta
Permanent
Full-time

28 days ago

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.As pioneering innovators for over 100 years, we’re now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives.To get there, we need people with tech/digital/analytics expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone.If you believe in developing a better tomorrow, read on.About the RoleCX and Business Transformation is responsible for leading process improvement activities establish continuous improvement culture in all area Operations with reviewing and give recommendation what should be in customer experience journey.Develop and deploy Continuous Improvement Strategy and Roadmap

Develop Operation Excellence strategy and roadmap, identifying and resourcing high-impact initiatives across AIA Operation.
Ensure transparency of strategy and efforts to leadership and lead the process of management review of the Operational Excellence portfolio.
Standardize approach for and application of Lean/Six Sigma tools, and methods (whichever best benefits the business).
Ensure OE standards (e.g. DMAIC, Lean, Root Cause Analysis) are being used for problem solving (tools and methods) and daily continuous improvement.
Champion use of KPI / metric management for data-based decision making. Train and coach candidates on Lean methods, mentor candidates to completion and certification.

Business Partner in Leading and Coaching Change

Provide primary support to business and functional leaders including Identification/chartering/prioritization of improvement opportunities.
Act as a coach and change agent to instill a continuous improvement culture throughout the organization.
Communicate and advocate for the needs of the leadership teams to site senior leadership team. Coach leaders on standard work and adoption of Lean and Six Sigma principles and behaviors.

Lead Improvement Projects / Events

Lead the design and implementation of improvement initiatives or events for highly complex processes that have a large cross-functional impact to eliminate waste, reduce cycle time and improve Shire business performance while establishing a sustainable model for continuous improvement.
Lead value stream development to deliver deployment plans to be used to improve the overall performance of the value stream.Complete strategic projects and Kaizen events in alignment with Lexington site strategic deployment plan.

Job Requirement:

Bachelor Degree (S1) Degree in Technical/Information System/Other related educations
5+ years working in Operational Excellence with a focus on Lean required, preferably in the service industry
Beneficial to have certification Six Sigma Black Belt / Green Belt, and/or Kaizen

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

AIA

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